Terms of service
Effective Date: 18 June 2026
Welcome to Ma Paws Pet Supply. These Terms and Conditions explain the rules for using our website and placing orders through our online store.
By visiting our website or placing an order, you agree to these Terms and Conditions, along with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Billing Terms and Conditions.
Store Information
Ma Paws Pet Supply is an online pet supply store offering pet accessories, grooming tools, toys, pet wear, walking accessories, and pet-inspired home products.
Our business information is:
Store Name: Ma Paws Pet Supply
Business Address:
379 E Main St
Hendersonville, TN 37075
United States
Email: support@mapawspetsupply.com
Phone: +1 615-824-0094
Customer Service Hours:
Monday – Sunday: 10:00 AM – 6:00 PM ET
Use of Our Website
You may use our website for lawful shopping and browsing purposes only.
You agree not to misuse the website, submit false information, attempt unauthorized access, interfere with website security, or use the website in a way that may harm our store, customers, or service providers.
Product Information
We try to keep product descriptions, images, prices, and availability accurate and up to date.
Product colors, size, and appearance may vary slightly because of screen settings, lighting, photography, and product variations.
Please review product details, size information, shipping details, and return information before placing an order.
Orders
When you place an order, you agree that the information you provide is accurate and complete.
After placing an order, you may receive an order confirmation by email. This confirms that we received your order, but it does not guarantee that the order has been processed or shipped.
We may contact you if there is an issue with your order, payment, address, product availability, or order information.
Pricing and Availability
All prices are listed in United States Dollars (USD).
Prices, product availability, and promotions may change from time to time without notice.
If a pricing, product, or availability error occurs, we may contact you to correct the issue, cancel the order, or issue a refund if payment has already been made.
Payments
Available payment methods are shown at checkout. These may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other available Shopify-supported payment options.
Your payment method is charged when you place your order at checkout.
For more details, please review our Billing Terms and Conditions.
Shipping
We currently ship within the United States only.
Standard shipping is a flat $9.99 for eligible U.S. orders.
Most orders are processed within 1–3 business days. Standard delivery usually takes 3–7 business days after the order ships.
Delivery times are estimates and may vary because of carrier delays, holidays, weather, address issues, or other factors outside our control.
For more details, please review our Shipping Policy.
Returns and Refunds
Most eligible unused items may be returned within 30 days of delivery.
Returned items must be unused, in their original condition, and include all parts, accessories, and packaging when possible.
For return eligibility, refund timing, damaged items, and return shipping details, please review our Return and Refund Policy.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders can only be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled, but you may request a return after delivery if the item is eligible.
Customer Information
You agree to provide accurate contact, billing, and shipping information when placing an order.
Ma Paws Pet Supply is not responsible for delays or delivery issues caused by incorrect or incomplete customer information.
No Veterinary Advice
Ma Paws Pet Supply does not provide veterinary, medical, nutrition, or health advice.
Product information on our website is for general shopping purposes only. For pet health questions or concerns, please contact a licensed veterinarian.
Intellectual Property
The content on our website, including text, images, logos, graphics, product layout, and design elements, belongs to Ma Paws Pet Supply or the appropriate content owners.
You may not copy, reproduce, modify, or use our website content for business purposes without permission.
Third-Party Services
Our website may use third-party services such as Shopify, payment processors, shipping carriers, analytics tools, and customer support tools.
We are not responsible for the actions, delays, policies, or service interruptions of third-party providers.
Limitation of Liability
Ma Paws Pet Supply is not responsible for indirect, incidental, or unexpected damages related to website use, product use, shipping delays, carrier issues, or third-party service problems, except where required by law.
Privacy
Your use of our website is also covered by our Privacy Policy. Please review it to understand how customer information is collected, used, and shared.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any updates will be posted on this page with a new effective date.
By continuing to use our website after updates are posted, you agree to the updated terms.
Contact Information
If you have questions about these Terms and Conditions, please contact us:
Store Name: Ma Paws Pet Supply
Business Address:
379 E Main St
Hendersonville, TN 37075
United States
Email: support@mapawspetsupply.com
Phone: +1 615-824-0094
Customer Service Hours:
Monday – Sunday: 10:00 AM – 6:00 PM ET