Terms of service
1. Acceptance of Terms
By accessing and using the website at https://mapawspetsupply.com (the "Website") and making purchases from Ma Paws Pet Supply ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to all terms and conditions contained herein, do not use this Website or make purchases.
These Terms and Conditions, together with our Privacy Policy and other posted policies, form the entire agreement between you and Ma Paws Pet Supply regarding your use of our Website and purchase of products.
2. Use License
Subject to these Terms and Conditions, we grant you a limited, non-exclusive, revocable license to access and use our Website for lawful personal shopping purposes only. You agree not to:
- Reproduce, duplicate, copy, or resell any portion of our Website or its content without written permission
- Access or use our Website for any commercial purpose other than purchasing products for personal use
- Attempt to reverse-engineer, decompile, or discover any source code or trade secrets
- Use automated means (bots, scrapers, crawlers) to collect data from our Website without authorization
- Interfere with or disrupt the integrity or performance of our Website
- Remove or alter any copyright, trademark, or proprietary notices
- Use our Website in any way that violates applicable laws or regulations
- Transmit viruses, malware, or any code of a destructive nature
- Harass, threaten, defame, or engage in abusive conduct toward our staff or other users
Unauthorized use of our Website may give rise to civil liability and criminal prosecution.
3. Product Information and Availability
3.1 Product Descriptions
We make every effort to provide accurate descriptions, images, and specifications for the products we sell. However, we do not warrant that product descriptions, pricing, or availability information is completely accurate, current, or error-free. Product descriptions are provided for informational purposes and do not constitute an offer to sell.
3.2 Pricing
All prices are stated in U.S. dollars and are subject to change without notice. We reserve the right to limit quantities and refuse orders. In the event of a pricing error, we will notify you and offer you the choice of reordering at the correct price or canceling your order.
3.3 Availability
While we strive to maintain accurate inventory information, products may become unavailable or out of stock. If an ordered item becomes unavailable, we will notify you and offer alternatives or a full refund.
3.4 Age-Restricted Products
Certain products may be restricted by age, law, or regulation. You represent that you are of legal age to purchase any age-restricted products and will comply with all applicable laws.
4. Ordering and Purchase Process
4.1 Order Acceptance
Placing an order on our Website constitutes an offer to purchase products. We reserve the right to accept or reject any order at our discretion. An order is not binding on Ma Paws Pet Supply until we send you an order confirmation via email.
4.2 Account Information
You are responsible for providing accurate and complete information when creating an account or placing an order. You agree to keep your password confidential and are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
4.3 Accuracy of Information
You represent and warrant that:
- All information you provide is accurate, current, and complete
- You have the legal right to use the payment method you provide
- You are not impersonating any other person
- Your use of our Website does not violate any applicable law or regulation
5. Payment
5.1 Payment Methods
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other payment methods as displayed at checkout. Payment is collected in U.S. dollars.
5.2 Authorization and Processing
By submitting a payment, you authorize Ma Paws Pet Supply and our payment processor to charge the full order total to your payment method. Your payment may be verified and authorized through third-party payment processors and banks.
5.3 Billing Terms
Billing occurs at the time of order placement. You will receive an order confirmation email with billing details. If there is a billing error or dispute, contact us within 30 days of the charge.
5.4 Failed Payments
If your payment is declined or fails, we will attempt to resolve the issue. If payment cannot be processed, your order may be canceled, and any reserved inventory will be released. You will be notified via email if this occurs.
5.5 Currency and Taxes
All prices are displayed in U.S. dollars and include applicable sales taxes based on your shipping address. Additional taxes may apply depending on your location.
6. Shipping and Delivery
Ma Paws Pet Supply offers standard flat-rate shipping of $15 for all orders to continental U.S. addresses. For complete shipping information, including timelines, expedited options, and policies for Alaska and Hawaii, please refer to our Shipping Policy.
6.1 Shipping Address
You are responsible for providing a complete and accurate shipping address. We are not responsible for packages shipped to incorrect addresses provided by you.
6.2 Delivery Estimates
Delivery estimates provided on our Website are approximate and not guaranteed. Delivery times may vary based on product availability, carrier schedules, weather, and other factors beyond our control.
6.3 Risk of Loss
Risk of loss transfers to you upon delivery of the package to the carrier. Once shipped, your order is the responsibility of the shipping carrier. For tracking information and delivery issues, contact the carrier directly using your tracking number.
6.4 Damaged or Missing Items
If you receive a damaged or incomplete order, contact us immediately at support@mapawspetsupply.com with photos and details. We will work with the carrier to resolve the issue and may offer a replacement or refund.
7. Returns and Refunds
For detailed return and refund procedures, timelines, and conditions, please refer to our Refund and Return Policy.
8. Product Warranties
8.1 Limited Warranty
Products are provided in the condition sold. Unless otherwise stated in product descriptions, we provide no warranty beyond the manufacturer's warranty, if any. Defective products may be returned in accordance with our Refund and Return Policy.
8.2 Disclaimer of Warranties
Except as expressly stated, all products and services are provided "as is" and "as available" without warranty of any kind, either express or implied. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
9.1 Damages Limitation
To the fullest extent permitted by law, Ma Paws Pet Supply and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits, even if advised of the possibility of such damages, arising from:
- Your use or inability to use our Website or products
- Unauthorized access to or alteration of your transmissions or data
- Statements or conduct of third parties
- Any other matter relating to our Website or products
9.2 Cap on Liability
In no event shall our total liability exceed the amount you paid for the product or service that caused the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Ma Paws Pet Supply and its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including attorney fees) arising from:
- Your violation of these Terms and Conditions
- Your use of our Website
- Your infringement of any third-party rights
- Your violation of applicable laws
11. Intellectual Property Rights
11.1 Ownership
All content on our Website, including text, images, logos, product photographs, graphics, and design elements, is the property of Ma Paws Pet Supply or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
11.2 Permitted Use
You may view and print content for personal, non-commercial use only. You may not download, modify, reproduce, distribute, or transmit any content without our written permission.
11.3 Trademarks
"Ma Paws Pet Supply," our logo, and other trademarks are the intellectual property of Ma Paws Pet Supply. You may not use our trademarks without written permission.
12. Third-Party Links and Websites
Our Website may contain links to third-party websites and resources. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of third-party sites. Your use of third-party sites is governed by their terms and conditions and privacy policies. We encourage you to review those terms before providing information.
13. User-Generated Content
13.1 Product Reviews and Feedback
If you submit product reviews, feedback, testimonials, or other user-generated content, you grant Ma Paws Pet Supply a non-exclusive, royalty-free license to use that content for any purpose, including marketing and advertising.
13.2 Standards for User Content
You represent that any content you submit:
- Is original and does not infringe third-party rights
- Does not contain defamatory, obscene, or illegal content
- Does not violate privacy or intellectual property rights
- Is not spam or commercial solicitation
We reserve the right to remove any content that violates these standards.
14. Prohibited Activities
You agree not to:
- Post false, misleading, or deceptive information
- Engage in abusive, threatening, or harassing behavior
- Attempt to gain unauthorized access to our systems
- Interfere with other users' access to our Website
- Transmit malware or harmful code
- Solicit personal information from other users
- Engage in any illegal activity
- Violate any local, state, or federal law
Violation of these prohibitions may result in suspension or termination of your account.
15. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Changes become effective when posted to our Website. Your continued use of our Website following any changes constitutes your acceptance of the new Terms and Conditions.
16. Dispute Resolution
16.1 Informal Resolution
Before pursuing any legal action, we encourage you to contact us at support@mapawspetsupply.com to resolve disputes informally.
16.2 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.
16.3 Jurisdiction and Venue
You agree that any legal action or proceeding arising from these Terms and Conditions shall be brought exclusively in the state or federal courts located in Davidson County, Tennessee. You consent to the personal jurisdiction of these courts and waive any objections based on venue or inconvenient forum.
16.4 Arbitration Option
If you prefer, disputes may be resolved through binding arbitration rather than court proceedings. Arbitration is typically faster and less expensive than litigation. Contact us for arbitration procedures and rules.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in effect.
18. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, Cookie Policy, and other posted policies, constitute the entire agreement between you and Ma Paws Pet Supply regarding your use of our Website and purchase of products.
19. Contact Information
If you have questions about these Terms and Conditions, wish to report a violation, or need clarification, please contact us:
Ma Paws Pet Supply
Email: support@mapawspetsupply.com
Phone: (615) 824-0094
Address: 379 E Main St, Hendersonville, Tennessee 37075, United States
We're available Monday–Friday, 9 AM–5 PM Central Time.
Last Updated: January 2024
Ma Paws Pet Supply | 379 E Main St, Hendersonville, TN 37075 | (615) 824-0094