Effective Date: 18 June 2026
This Billing Terms and Conditions page explains how payments, pricing, taxes, and order charges work when you place an order with Ma Paws Pet Supply.
Payment Methods
We accept the payment methods shown at checkout. These may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other available Shopify supported payment options.
Available payment methods may vary depending on your device, location, and checkout settings.
Currency
All prices on our website are listed in United States Dollars (USD).
When You Are Charged
Your payment method is charged when you place your order at checkout.
Before payment is completed, you will be able to review your product price, shipping cost, taxes if applicable, and final order total.
Product Pricing
Product prices are shown on each product page. Prices may change from time to time without notice.
The price shown at checkout is the price you agree to pay when placing your order.
Shipping Charges
Standard shipping is a flat $9.99 for eligible U.S. orders.
Any available shipping options and final shipping cost will be shown at checkout before payment is completed.
Taxes
Applicable taxes may be calculated and shown at checkout based on your shipping address and current tax rules.
Order Total
Your final order total may include:
Product price
Shipping cost
Applicable taxes
Discounts or promotional codes, if applied before checkout is completed
The final amount will be shown before you place your order.
Discount Codes
Discount codes must be entered before checkout is completed. Discounts cannot always be applied after an order has already been placed.
Only one discount code may be accepted at a time unless otherwise allowed by checkout.
Failed or Declined Payments
If your payment is declined, your order may not be completed. Please check your billing details, contact your payment provider, or try another available payment method.
Ma Paws Pet Supply is not responsible for fees charged by your bank, card issuer, or payment provider.
Billing Information
Please make sure your billing information is accurate before placing your order. Incorrect billing details may cause payment failure, order delay, or order cancellation.
Payment Security
Payments are completed through the secure checkout options available on our website.
Ma Paws Pet Supply will not ask you to send full card details by email, phone, text message, or social media message.
Order Review
Some orders may be reviewed before processing. This may happen for payment verification, address issues, fraud prevention, or order information concerns.
If we need more information, we may contact you using the email address or phone number provided at checkout.
Pricing or Billing Errors
We try to keep all pricing and billing information accurate. If a pricing, product, or billing error is found, we may contact you to correct the issue, cancel the order, or issue a refund if payment has already been made.
Refunds
Approved refunds are issued to the original payment method used at checkout.
After a refund is processed, your bank or payment provider may take 5–10 business days to show the refund on your account.
For return eligibility and refund details, please review our Return & Refund Policy.
Contact Information
If you have a billing question, please contact us during customer service hours.
Store Name: Ma Paws Pet Supply
Business Address:
379 E Main St
Hendersonville, TN 37075
United States
Email: support@mapawspetsupply.com
Phone: +1 615-824-0094
Customer Service Hours:
Monday – Sunday: 10:00 AM – 6:00 PM ET