Privacy policy
Effective Date: 18 June 2026
This Privacy Policy explains how Ma Paws Pet Supply collects, uses, and protects customer information when you visit our website, place an order, contact us, or use our online store.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information when you place an order, create an account, contact us, or interact with our website.
This information may include:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Device and browser information
Customer support messages
How We Use Your Information
We use customer information to:
Process and fulfill orders
Send order confirmations and tracking updates
Provide customer support
Respond to questions or requests
Process returns and refunds
Improve our website and shopping experience
Help prevent fraud or unauthorized transactions
Comply with legal and business requirements
Payment Information
Payments are completed through the secure checkout options available on our website.
Ma Paws Pet Supply does not ask customers to send full payment card details by email, phone, text message, or social media message.
Sharing Your Information
We may share necessary information with service providers that help us operate our store. These may include:
Shopify
Payment processors
Shipping carriers
Email and customer support tools
Fraud prevention services
Analytics or website service providers
We share information only as needed to process orders, provide support, operate our store, or meet legal requirements.
Cookies and Tracking
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website activity, improve the shopping experience, and support marketing or analytics.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Marketing Communications
If you sign up for marketing emails or messages, we may send updates about our store, products, or offers.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at support@mapawspetsupply.com.
Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
No online system is completely risk-free, but we use the available security features of our ecommerce platform and checkout providers to help protect customer information.
Data Retention
We keep customer information for as long as needed to process orders, provide customer support, manage business records, comply with legal requirements, and resolve disputes.
Your Privacy Choices
You may contact us to request access, correction, or deletion of your personal information, subject to legal, security, and business record requirements.
To make a privacy request, contact us at support@mapawspetsupply.com.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact us:
Store Name: Ma Paws Pet Supply
Business Address:
379 E Main St
Hendersonville, TN 37075
United States
Email: support@mapawspetsupply.com
Phone: +1 615-824-0094
Customer Service Hours:
Monday – Sunday: 10:00 AM – 6:00 PM ET