Contact Us
How to Reach Us
Email: support@mapawspetsupply.com
Response Time: 1–2 business days
Phone: (615) 824-0094
Hours: Monday–Friday, 9 AM–5 PM Central Time
Response Time: Same day or next business day
Mailing Address:
Ma Paws Pet Supply
379 E Main St
Hendersonville, TN 37075
What We Can Help With
- Order tracking and status
- Shipping questions
- Returns and refunds
- Damaged or wrong items
- Product recommendations
- Account and login issues
- Billing questions
- General inquiries
What We Cannot Help With
- Veterinary or health advice (see your vet)
- Pet nutrition guidance (see your vet)
- Technical computer support
- Legal or tax advice
Response Times
- Email: 1–2 business days
- Phone: Same day (during business hours) or next day
- Mailing address: 1–2 weeks
- Urgent matters: Best effort same or next day
Return & Refund Support
We help with:
- Starting a return
- Getting a return authorization number (RMA#)
- Arranging return shipping
- Checking refund status
- Processing exchanges
See our Returns & Refunds Policy for complete details.
Damaged or Defective Products
- Contact us with your order number
- Send photos of the damage
- We'll replace or refund at no cost
Complaint Resolution
- Contact us with details
- We'll investigate within 5–10 business days
- We'll work toward a solution
- If unresolved, you can dispute with your bank
Business Hours
Monday–Friday: 9 AM–5 PM Central Time
Saturday–Sunday: Closed
Holidays: Closed
Pro Tips for Faster Support
- Include your order number
- Take photos for damaged items
- Be clear about your issue
- Use email for detailed problems
- Use phone for urgent matters
Questions?
We're here to help! Contact us anytime using the methods above.