1. Agreement to Terms
Welcome to Ma Paws Pet Supply. These Terms and Conditions constitute a legally binding agreement made between you and Ma Paws Pet Supply regarding your access to and use of our website. By purchasing from us or browsing our site, you acknowledge that you have read, understood, and agreed to be bound by these terms.
2. User Eligibility & Conduct
By using this site, you represent and warrant that:
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You are at least 18 years of age or possess legal parental/guardian consent.
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All registration or checkout information you submit is truthful and accurate.
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You will not use our platform for any fraudulent, unauthorized, or illegal activity.
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You will not engage in any activity that interferes with the website’s security or performance.
3. Products, Accuracy & Modifications
We strive for absolute accuracy in our pet product listings. However:
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Visuals: While we display high-quality product images, your screen’s display may vary slightly from the actual product.
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Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
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Clerical Errors: We reserve the right to correct any typographical errors, inaccuracies, or omissions and to change or update information if any details are inaccurate at any time without prior notice.
4. Pricing & Secure Payments
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Currency: All prices are listed and processed in USD.
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Price Adjustments: We reserve the right to adjust pricing based on market conditions or supplier changes. The price at the moment of checkout is final.
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Payment Security: Payments are processed through secure, PCI-compliant third-party providers. Your order will only be processed once payment is successfully authorized.
5. Order Acceptance & Right to Refuse
An order confirmation does not signify our acceptance of your order. We reserve the right, at our sole discretion, to refuse or cancel any order for reasons including:
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Potential fraudulent activity flagged by our security systems.
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Inaccuracies in product pricing or descriptions.
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Issues with stock availability.
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Customer Cancellation: You may request a cancellation within 12 hours of placement. After this window, the order may have already entered our fulfillment cycle.
6. Shipping & Delivery Terms
Your purchase is subject to our Shipping Policy, which includes:
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Processing: 1–3 business days.
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Transit: 5–10 business days within the United States.
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Cost: Free standard shipping on all domestic orders.
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Risk of Loss: All items purchased are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
7. Returns & Refunds
Your purchase is governed by our Return & Refund Policy:
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Requests must be made within 30 days of delivery.
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Products must be in original, unused condition with packaging intact.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
8. Intellectual Property Rights
All content included on this site—such as text, graphics, logos, button icons, images, and software—is the exclusive property of Ma Paws Pet Supply or its content suppliers and is protected by United States and international copyright laws. Any unauthorized use, reproduction, or distribution of our brand assets is strictly prohibited.
9. Limitation of Liability
Ma Paws Pet Supply shall not be liable for any special, incidental, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if we have been advised of the possibility of such damages. Use of our products is at the buyer’s discretion and risk.
10. Privacy & Data Protection
Your privacy is paramount. Please review our Privacy Policy, which also governs your visit to our site, to understand our practices regarding data collection and security.
11. Governing Law
These terms and your use of the website are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
12. Contact Information
If you have questions regarding these Terms or need assistance with your order, please contact our legal and support team:
- Store Name: Ma Paws Pet Supply
- Email: support@mapawspetsupply.com
- Phone: +1 615-824-0094
- Business Address: 379 E Main St, Hendersonville, TN 37075, United States
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT UTC -5)
- Order Cut‑Off Time: 5:00 PM (GMT UTC -5)