Payment Policy

1. Secure & Transparent Billing

At Ma Paws Pet Supply, we are committed to providing a secure and seamless checkout process. This policy outlines our payment standards, accepted methods, and the rigorous security protocols we use to protect your financial information.

2. Accepted Payment Methods

We utilize industry-leading payment gateways to ensure your transactions are handled safely. We currently accept the following major credit and debit cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

Note: All orders must be paid in full at the time of checkout. We do not offer “Cash on Delivery” or delayed billing options.

3. Safe & Encrypted Processing

Your financial security is our top priority.

  • Zero Data Storage: We do not store, view, or have access to your full credit card numbers on our servers.

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your data during transmission.

  • PCI Compliance: All payments are processed through PCI-DSS compliant third-party providers (such as Stripe or Shopify Payments), ensuring the highest level of security for online shopping.

4. Currency & Pricing

  • Base Currency: All transactions are processed in USD ($).

  • Price Transparency: The total amount displayed at checkout includes the product price and any applicable taxes. Since we offer Free Shipping on all orders, there are no hidden delivery fees added during payment.

5. Order Confirmation & Authorization

  • Instant Receipt: You will receive a confirmation email immediately following a successful transaction. Please save this for your records.

  • Verification: To protect our customers, all payments are subject to real-time authorization checks by the issuing bank. If your bank denies the transaction, the order will be automatically canceled.

6. Handling Payment Issues

If your transaction is declined, we recommend the following:

  • Verify that the billing address matches the information on file with your bank.

  • Ensure the CVV code and expiration date are entered correctly.

  • Contact your financial institution to ensure there are no “online purchase” blocks on your card.

7. Refund & Reversal Timelines

In the event of a return or cancellation:

  • Method: Refunds are strictly issued back to the original payment method used at checkout.

  • Processing Time: Once we authorize a refund, it typically takes 5–10 business days for the credit to appear on your statement, depending on your bank’s processing speed.

8. Fraud Detection & Prevention

To maintain a safe marketplace, we employ advanced fraud detection tools. We reserve the right to flag or cancel any transaction that appears suspicious or unauthorized. In some cases, our team may reach out for additional verification before shipping your order.

9. Contact Our Billing Team

If you have any questions regarding a charge or need assistance with the checkout process, please contact us:

  • Store Name: Ma Paws Pet Supply

  • Email: support@mapawspetsupply.com

  • Phone: +1 615-824-0094

  • Business Address: 379 E Main St, Hendersonville, TN 37075, United States

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT UTC -5)

  • Order Cut‑Off Time: 5:00 PM (GMT UTC -5)