Shipping Policy

1. Fast & Reliable Delivery

At Ma Paws Pet Supply, we know your pets are waiting! We are dedicated to getting your orders from our warehouse to your doorstep as quickly and safely as possible. This policy outlines our commitment to transparent shipping practices.

2. Shipping Zones

To ensure the highest quality of service, we currently focus exclusively on the domestic market:

  • Coverage: We ship to all addresses within the United States.

  • International: At this time, we do not offer international shipping outside of the USA.

3. Shipping Costs

We believe in simple, transparent pricing for our customers.

  • 100% Free Shipping: We are proud to offer Free Standard Shipping on every single order within the United States.

  • No Hidden Fees: The price you see at checkout is the final price you pay. No surprises.

4. Fulfillment & Processing Time

  • Handling Time: Most orders are processed and prepared for shipment within 1–3 business days (Monday through Friday, excluding federal holidays).

  • Order Cut-off: Orders placed after 5:00 PM (GMT UTC -5) will begin processing the following business day.

5. Transit & Delivery Estimates

Once your package leaves our facility, the estimated delivery window is:

  • Transit Time: 5–10 business days.

  • Total Estimated Delivery: You can typically expect your pet supplies within 6–13 business days from the date of purchase (Processing + Transit).

Note: Delivery times are estimates and may vary slightly based on your specific location and carrier efficiency.

6. Real-Time Order Tracking

Stay updated every step of the way:

  • Confirmation: As soon as your order ships, you will receive an automated email containing your Tracking Number and a direct link to monitor your package.

  • Updates: Tracking information may take 24–48 hours to update once the carrier scans the package.

7. Address Accuracy & Updates

To ensure a successful delivery, please verify your shipping address before finalizing your order.

  • Quick Corrections: If you notice an error, contact us at support@mapawspetsupply.com within 12 hours.

  • Liability: We cannot be held responsible for orders delivered to incorrect addresses provided by the customer at checkout.

8. Missing or Delayed Packages

While we partner with reliable carriers, occasionally delays occur due to weather, high seasonal volume, or logistical issues.

  • Delays: If your order hasn’t arrived within our estimated window, please reach out so we can investigate.

  • Missing Items: If your tracking shows “Delivered” but you haven’t received the package, we recommend checking with neighbors or your local post office first. If it remains missing, contact us within 3 days of the marked delivery date.

9. Contact Our Logistics Team

  • Store Name: Ma Paws Pet Supply

  • Email: support@mapawspetsupply.com

  • Phone: +1 615-824-0094

  • Business Address: 379 E Main St, Hendersonville, TN 37075, United States

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT UTC -5)

  • Order Cut‑Off Time: 5:00 PM (GMT UTC -5)